Our policy, in compliance with current regulations, is to grant you the right to return any item purchased at "AMPERBIKE" within 15 days from the date of receipt.
To make the return, the product must be in perfect condition, with all the labels attached, in its original packaging and with the manuals, or any other promotional product included. As when you received it, without having been used or manipulated or installed.
For the management of returns, the customer will send the package with the courier company of his choice and postage at his expense.
If the exchange or return is made in our physical store, it will be free.
For the processing you must contact "establish contact".
It is important that when packing the item there is no damage to the original packaging. In the event that it is returned without said original packaging or with damage, the amount that will be paid to the customer for the return of the product will be reduced by the amount that corresponds according to the status of the returned product.
Once the merchandise has been received in our warehouses and after checking its status, the amount will be reimbursed through the payment method used in the purchase.
If the exchange or return comes from Ceuta, Melilla, the Canary Islands or International, both the return costs and the customs and local taxes will be the responsibility of the customer.
If the product does not correspond to the order placed by the customer, AMPERBIKE will bear all costs. To carry out any management it will be necessary to present the original purchase invoice issued by AMPERBIKE.
No shipment of merchandise will be made until the returned item has been received in our warehouse and it has been verified that it returns in perfect condition. Once we have contacted the customer, we will proceed to collect the product, totally free, and the incident will be processed.
AMPERBIKE reserves the right not to accept exchange or return of products that are specific for certain motorcycles, except in the case of a guarantee or error on the part of the company since there is no possibility of return to the manufacturer. However, when it comes to specific products it will be indicated on the web.
Any product that has the slightest symptom of having been used outside of what is considered normal in a test in the same store will not have the obligation to make any change or return and the shipping costs will be paid by the customer.